Check-In & Check-Out

What are the check-in and check-out times at Novotel Sydney Darling Harbour?

Check-in time: From 3:00 PM
Check-out time: By 11:00 AM

Early check-in and late check-out are available subject to availability and may incur additional charges. We recommend contacting the hotel in advance to arrange these services.

Parking & Transportation

Is parking available at Novotel Sydney Darling Harbour and how much does it cost?

Yes, secure on-site undercover parking is available at Novotel Sydney on Darling Harbour.

Parking rates:

• 24-hour pass: $65 (unlimited entry and exit)
• Hourly rates (Sunday 6 AM – Friday 6 PM):
  • Up to 1 hour: $19
  • 1–2 hours: $35
  • 2–3 hours: $45

Vehicle height clearance:

• North side entrance: 1.9m
• South side entrance: 2.2m

Accor Plus Member Parking Rates:

• Gold Members: $65 per night
• Platinum & Diamond Members: $45 per night (discounted rate)  

Does Novotel Sydney Darling Harbour offer airport transfers?

No, the hotel does not provide airport transfer services. However, our concierge team is happy to arrange taxis or provide information about public transport options from Sydney Airport to Darling Harbour.

Dining & Breakfast

Is breakfast included at Novotel Sydney Darling Harbour?

Breakfast is not automatically included but is available daily at The Ternary restaurant.

Opening Hours:

• Monday to Friday: 6:30am – 10:00am
• Saturday: 6:30am – 10:30am
• Sunday: 6:30am – 11:00am

Breakfast Pricing:

• Adults: $39 per person
• Pre-booked: $34 per person
• Children 16 and under: Free (1 child per paying adult)
• Additional child: $17
• Weekend & Public Holiday Surcharge: 10% applies

What are The Ternary restaurant hours?

The Ternary features a vibrant Grill Kitchen, Asian Kitchen, and Wine Bar — offering a dynamic dining experience in the heart of Darling Harbour.

Operating hours:

• Dinner: Wednesday to Sunday, 6:00 PM – 10:00 PM
• Bar: Daily, 11:00 AM – 10:00 PM
• Happy Hour: Daily, 4:30 PM – 5:30 PM
• In-room dining: Available 24/7

Hotel Facilities & Amenities

What are the pool and gym hours at Novotel Sydney Darling Harbour?

Outdoor Pool:

• Hours: 6:00 AM – 9:00 PM daily
• Depth: 1.2m – 1.8m
• Note: Pool is not heated

Fitness Centre:

• Hours: 6:00 AM – 9:00 PM daily

Tennis Court:

• Available with bookings at reception
• Equipment provided

Is Wi-Fi available at Novotel Sydney Darling Harbour?

Yes, complimentary high-speed Wi-Fi is available throughout the hotel for all guests.

Are there laundry facilities at the hotel?

Yes, dry cleaning and same-day laundry services are available for guest convenience.

Can I store my luggage before check-in or after check-out?

Yes, complimentary luggage storage is available at the front desk for guests arriving before check-in time or departing after check-out.

Rooms & Accommodations

Is a deposit required at check-in?

Yes, a credit card pre-authorisation or cash deposit is required at check-in to cover incidentals. The deposit amount varies depending on the length of your stay.

Is there a mini-fridge in the rooms at Novotel Sydney Darling Harbour?

Yes, all rooms include a mini bar fridge. Minibar items may not be available in some room types. Guests can visit the Zest Cellar on Level 1 for a wide selection of snacks and beverages.

Does Novotel Sydney Darling Harbour have accessible rooms?

Yes, the hotel offers 6 accessible rooms equipped with:

• Roll-in showers
• Grab rails
• Lowered vanities
• Other accessibility features

Please contact reservations in advance to ensure availability.

Family-Friendly Features

Is Novotel Sydney Darling Harbour family-friendly?

Yes, Novotel Sydney on Darling Harbour is an excellent choice for families. While we don't have specific family room types, we offer spacious rooms that can comfortably accommodate families.

Family-friendly amenities include:

• Outdoor pool
• Tennis court
• Close proximity to SEA LIFE Sydney Aquarium
• Near Darling Quarter playground
• Central Darling Harbour location

For the best room options for your family, please contact our reservations team.

Policies

Are pets allowed at Novotel Sydney Darling Harbour?

No, pets are not permitted at the hotel, with the exception of certified assistance animals.

Is smoking allowed at the hotel?

No, Novotel Sydney on Darling Harbour is a 100% non-smoking hotel.

Events & Attractions

Can I see the New Year's Eve fireworks from Novotel Sydney Darling Harbour?

Due to ongoing construction near the hotel, we are currently unable to guarantee views of the Sydney New Year’s Eve fireworks from guest rooms or The Ternary restaurant.

For the best experience, we recommend taking a short 5-minute walk to Darling Harbour, where you can enjoy unobstructed views of the spectacular Sydney NYE fireworks. Please note, this is a popular event, so we suggest arriving early to secure a good viewing spot.

Can the hotel help me book tickets for Sydney attractions?

Yes, our concierge team can assist with booking tickets and tours for local Sydney attractions, including:

• SEA LIFE Sydney Aquarium
• Sydney Opera House
• Sydney Harbour Bridge
• And many more

Contact & Location

Novotel Sydney on Darling Harbour
100 Murray Street, Darling Harbour, Sydney NSW 2000
Website: novoteldarlingharbour.com.au

Location benefits:

• Heart of Darling Harbour
• Walking distance to Sydney CBD
• Easy access to public transportation
• Close to major tourist attractions